Returns, Refunds & Exchange Policy
100% Secure Shopping + Easy Return
If returning your order feels like the right choice, we’ll take care of it for you with no questions asked. And whenever you’re ready, we’d love to help you find something you’ll truly like.
- Returns are accepted within 24-48 hours from the date of delivery.
- Customers must raise a return request within this period.
- Products must be unused, with the original packaging and invoice
- All original tags, including the price tag and QC tag, must be intact for the eligible return.
- For any assistance related to orders, payments, or shipments, our customer support team is always here to help.
How do I initiate a return for a domestic order?
To initiate a return:
- Go to Orders → Products → Return.
- Select the reason for return from the dropdown menu.
- Submit your request within 48 hours of delivery.
Our customer support team is always available to assist you if needed.
How long does it take to arrange a return pickup?
Once your return request is submitted, we will arrange the pickup within 24–48 working hours.
From where will the return be picked up?
- Return pickup will be scheduled from the same address where the order was originally delivered.
- Our delivery partner will inspect the product at the time of pickup.
Are return pickups available everywhere?
Return pickups are available only in selected serviceable locations, depending on third-party logistics partners and dynamic serviceability changes.
If pickup is not available at your location, please contact customer support, and alternate return options will be provided based on your location.
Are there any conditions for a successful return?
Yes. To be eligible for a return:
- The product must be unused
- The product must be in its original packaging with the invoice.
- The price tag and QC tag must be intact.
- Products must be returned in the same condition as received
How will I receive my refund for prepaid orders?
For prepaid orders:
- Refunds are processed within 24–48 hours after successful return pickup
- The amount will be credited to the same account used for payment
- Refunds may take 5–7 working days to reflect, depending on your bank
How will I receive my refund for COD orders?
For COD orders:
- A refund link will be sent to your registered mobile number within 24–48 hours after successful return pickup
- You will need to enter your bank details to get the refund
- Refund processing begins within 24 -48 hours of submitting your details
Are shipping charges refundable?
No. Shipping charges are non-refundable when a product is returned.
For assistance & return address, contact us at support@abhipraa.com or call +91 7579532738.